Terms and Conditions - Guide Pass Asia
The website https://guidepassasia.com and related services (collectively, the "Service") are operated by L&A Technology Co., Ltd. By using the Service, you confirm that you have read, understood, and agree to the terms below.
Upon completing payment, you will receive a Ticket Pass as a PDF file containing an activation code via email. This code is used to activate the experience on the Web App. All content, rights, and obligations in this agreement apply to the entire process of accessing and using the Service.
Upon completing payment, you will receive a Ticket Pass as a PDF file containing an activation code via email. This code is used to activate the experience on the Web App. All content, rights, and obligations in this agreement apply to the entire process of accessing and using the Service.
Purchase Guide
To purchase and use a Ticket Pass, please follow these steps:
- 1. Register an account: Create a personal account using Google, Facebook, or email.
- 2. Select pass type: Choose the pass type suitable for your desired duration or validity.
- 3. Payment: Complete the payment through supported methods.
- 4. Receive and activate: The activation code will be sent via email and used on the Web App.
Shipping and Delivery
- Electronic delivery: The Ticket Pass is sent as a PDF file via email immediately after successful payment.
- No physical delivery: We do not provide printed passes or delivery via mail.
Payment Methods
You can easily make payments through the following methods:
- International cards: Visa, Mastercard.
- Stripe payment gateway: Secure payments processed via Stripe.
- QR code scanning: Performed directly on the payment interface.
Privacy Policy
We respect user privacy and are committed to protecting information in accordance with applicable laws.
- Collected information: Includes name, email, phone number, and transaction details.
- Purpose of use: To maintain the Service, process payments, send passes, and provide customer support.
- Data security: Data is stored securely and not shared with third parties without your consent.
Refund Policy
We support refunds under the following conditions:
- Not activated: Refund requests within 7 days from the purchase date if the code has not been used.
- Cancellation within 24 hours: You may request cancellation within 24 hours with a minimum 50% processing fee.
- Processing procedure: Refunds are processed to the original payment account within 7–14 business days.
Warranty Policy
Guide Pass Asia is committed to providing technical support and service warranties for system-related errors.
- Warranty scope: Covers issues such as inability to access the Web App or activation code errors due to system issues.
- Conditions: Errors must not be caused by the user and must occur within the valid activation period.
- Non-warranty cases: Expired codes, use on incorrect devices, code sharing, or usage against regulations.