Our Risk-free Guarantees
The Singapore Guide Pass is all about great flexibility and amazing travel experiences.
That’s why we’ve introduced our our Risk-free Guarantees. So no matter what happens, you'll have a stress-free city break with us.
What are our Risk-free Guarantees?
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30-day refund policy: you can refund any unused passes within 30 days of purchase.
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One year validity: you've got one year to activate your pass.
💵 30-day refund policy
Plans can change, we get it. That's why if you need to cancel your trip for any reason, you can get a refund on any unused passes within 30 days of purchase.
How to claim:
Speak to us on Live Chat (you'll find it on our page) and we’ll get that refund sorted for you.
Be sure to have your order confirmation number handy!
⏱️ One year validity
Need to rearrange your trip? No problem! Our passes are valid for one years from purchase date (just be sure not to activate them!).